Senior Product Manager delivering growth through APIs, automation, customer journeys, lending platforms, and customer service ecosystems across retail and NRI banking.
Reduced turnaround time from 4–5 days to near-instant approvals through digital redesign.
Merged fragmented flows across Shares, Mutual Funds, and Sovereign Gold Bonds.
Unlocked monthly business potential through limit enhancements and product optimization.
Scaled portfolio reach through growth initiatives and customer funnel improvements.
Prioritize through business value, user pain and funnel leakage.
Use data, behavior signals and measurable outcomes.
Launch fast, monitor deeply, iterate intelligently.
Lending platforms, customer service products and NRI services.
Built service excellence operations and customer outcomes at scale.
Product workflows, adoption growth and roadmap execution.
Owned Loan Against Securities, Customer Service Platform and currently Product Manager for NRI Services serving 20 lakh+ customers. Scaled lending portfolio from ₹20M to ₹500M+/month and delivered strong growth outcomes.
Built and scaled 8-member team, improved client satisfaction by 15%, reduced resolution time by 30%.
Roadmap execution, workflow optimization, enterprise onboarding and product adoption.
Digital lending transformation through API-led workflows and unified servicing operations.
Currently driving product initiatives for digital servicing journeys across 20 lakh+ users.
Personal AI prototype exploring decision-support systems for simplifying financial products and automating guided responses.